FAQ / Frequently Asked Questions
What makes Visconte different from other fashion stores?
Visconte offers high-quality menswear with a focus on quality and sustainability. Our collection is carefully selected and our team offers excellent personal service.
What are the shipping costs?
Standard shipping is free on all orders!
How long does it take to receive my order?
Standard shipping takes 3-9 business days within the Netherlands, depending on the items.
Can I track my order?
Yes, once your order has been shipped, you will receive a shipping confirmation with a tracking number.
What is your return policy?
We accept returns within 14 days of receipt. Return shipping costs will be deducted from the refund.
What should I do if my order is delayed?
Orders may sometimes be delayed. We hope for your understanding. If you have any questions, please contact our customer service.
Do you offer expedited shipping?
We currently do not offer expedited shipping.
Can I change or cancel my order?
If you wish to change or cancel your order, please contact our customer service as soon as possible.
Do you offer gift cards?
No, we do not offer gift cards.
What payment methods do you accept?
We accept various payment methods, including credit cards, iDEAL, PayPal and bank transfers and crypto. For a crypto payment, you can send a message to customer service.
Do you ship internationally?
Yes, we ship internationally. Delivery times and costs vary by country and will be displayed during checkout.
How can I contact customer service?
You can contact our customer service via the contact form, via email at info@visconte.nl or send a WhatsApp message to +31620513184.
Do you have physical stores?
Visconte is currently an online store. However, we offer extensive product information and excellent customer service to make your online shopping experience as smooth as possible.
How can I subscribe to the newsletter?
You can subscribe to our newsletter by entering your email address at the bottom of our homepage.